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ACT

The NPGRC is established for the following public protect and promote the human rights of the people worldwide

For the purposes outlined in rule the NPGRC Directors may:

1. Formulate policies.
2. Make rules in connection with any policy, and
3. Revoke or amend any policy or rules and formulate others.
4. Advocate Human Rights issues worldwide.
5. Form country specific Human Rights Agendas
6. Establish NPGRC offices worldwide Grievance purpose, namely, to
7. Network with national and International bodies/ agencies/ institutions for the protection of Human Rights AT, Ia93 ATNO. 10O F 1444

The other aim and objectives of the Commission are as Commission

1. The Commission shall organize, promote undertake sponsor, carry-out all programmes, directly or on Private Public Partnership or with the support of Government on Rehabilitation, welfare and developmental issues.
2. Articles 29(L),
3. 29(2), 30(1),
4. 30(2), 347, 350 A, 350 B
5. of Constitution of India for Minorities are also to the Commission.
6. The Commission shall support through the UN framework, democratic and economic reforms in countries coming out to totalitarian control and to restrict cooperation with governing regimes that violate Human Rights, Grievance, Social Justice & Fundamental Rights. Commission.
7. The Commission shall implement the (20) twenty programs of the Govemment of India such as such as: -Attack on rural poverty, -Better use of irrigation water, -Enforcement of land reforms, -Clean drinking water, -Two child norm, The
8. The -Justice to S.C and S.T, -New opportunities for youth, -Improvement of slums, -Protection of the environment, -Concern for the consumer and -Response administration. Right to Information; Commissions. Strategy for rain fed agriculture, -Bigger harvest,. shall spread awareness on Universal Declaration of Human Rights and International Bill of Human Rights, entailing ) Untied Nations For Human Rights UNHR] along with International Covenant On Economic, Social and Cultural Rights [ICESCR] and
9. International Covenant On Civil And Political Rights [[CCPR], are norms and regulations that protect and guarantee our birth rights.UN Convention on the Rights of the Child, They are commonly known as inalienable rights. Commission Special programs for rural labour, -Health for all, -Expansion of education, -Equality for women, -Housing for the people, -New strategy for forestry, -Energy for the villages;

Article 1

Right to Equality shall work to protect the following 30 Articles of Human Right which are recognized by United Nations in 1948. The Universal Declaration of Human Rights, UN Convention on the Rights of the Child. All human beings are born free and equal in dignity and rights. They are endowed with reason and conscience and should act towards one another in a spirit of brotherhood.

Article 2_

Freedom from Discrimination Everyone is entitled to all the rights and freedoms set forth in this Declaration, without distinction of any kind, such as race, colour, sex, language, religion, political or other opinion, national or social origin, property, birth or other status. Furthermore, no distinction shall be made on the basis of the political, jurisdictional or international status of he country or territory to which a person belongs, whether it be independent, trust, non-self-governing or under any other limitation of sovereignty.

Article 3

Right to Lite, Liberty, Personal Security Everyone has the right to life, liberty and security of person.

Article 4_

Freedom from Slavery No one shall be held in slavery or servitude; slavery and the slave trade shall be prohibited in all their forms.

Article 5

_Freedom from Torture and Degrading Treatment No one shall be subjected to torture or to cruel, inhuman or degrading treatment or punishment.

Article 6

Right to Recognition as a Person before the Law Everyone has the right to recognition everywhere as a person before the: Iaw:

Article 7

Right to Equality before the Law Al are equal before the law and are entitled without any discrimination to equal protection of the law. All are entitled to equal protection against any discrimination in violation of this Declaration and against any incitement to such discrimination.

Article 8

Right to Remedy by Competent Tribunal Everyone has the right to an effective remedy by the competent national tribunals for acts violating the fundamental rights granted him by the constitution or by law.

Article 9

Freedom from Arbitrary Arrest and Exile No one shall be subjected to arbitrary arrest, detention of exile,

Article 10

Right to Fair Public Hearing Everyone is entitled in full equality to a fair and public hearing by an independent and impartial tribunal, in the extermination of his rights and obligations and of any criminal charge against him.

Article 11

Right to be Considered Innocent until Proven Guilty

(a) Everyone charged with a penal offence has the right to be presumed innocent until proved guilty according to law in a public trial at which he has had all the guarantees necessary for his defense.

No one shall beheld guilty of any penal offence on account of any act or omission which did not constitute a penal offence, under national or international law, at the time when it was, committed. Nor shall a heavier penalty be imposed than the one that was applicable at the time the penal offence was committed.

Article 12

_Freedom from Interference with Privacy, Family, Home and Correspondences No one shall be subjected to arbitrary interference with his privacy, family, home or correspondence, nor to attacks upon his honour and reputation. Everyone has the right for the protection of the law against such interference or attacks.

Article 13

Right to Free Movement in amid out of the Country

(a) Everyone ha_ the right to freedom of movement and residence within the borders of catch state.

(i) Everyone has the right to leave any country, including his own, and to return to his country.

Article 14

Right to Asylum in other Countries from Persecution Everyone has the right to seek and to enjoy in other countries asylum from persecution. (Gn) This right may not be invoked in the case of prosecutions genuinely arising from non-political crimes or from acts contrary to the purposes and principles of the United Nations.

Article 15_

Right to a Nationality and the Freedom to Change It Everyone has the right to a nationality.

(i) No one shall be arbitrarily deprived of his nationality nor denied the right to change hís nationality.

Article 16

Right to Marriage and Family (i) Men and women of full. age, without any limitation due to race, nationality or religion, have the right to marry and to found a family. They are entitled: a equal rights as to marriage, during marriage and at its dissolution,

(i) Marriage shall be cantered into only with the free and full consent of the intending spouses.

(ii) The family is the natural and fundamental group unit of society and is entitled to protection by society and the State.

Article 17

Right to Own Property Everyone has the right to own property alone as well as in association with others. (Gi) No one shall be arbitrarily deprived of his property.

Article 18

_Freedom of Belief and Religion Everyone has the right to freedom of thought, conscience and religion; this right includes freedom to change his religion or belief, and freedom, either alone or in community with others and in public or private, to manifest his religion or belief in teaching, practice, worship and observance.

(a) Everyone has the right to 'à standard of living adequate for the health and well-being of himself and of his family, including food, clothing, housing and medical care and necessary social services, and the right to security in the event of unemployment, sickness, disability, widowhood, old age or other lack of livelihood in circumstances beyond his control.

(b) Motherhood and childhood are entitled to special care and assistance. All children, whether born in or out of wedlock, shall enjoy the state social protection:

Article 26

Right to Education ) Everyone has the right to education. Education shall be free, at least in the elementary and fundamental stages. Elementary education shall be compulsory. Technical and professional education shall be made generally available and higher education shall be equally accessible to all on the basis of merit (G) Education shall be directed for the full development of the human personality and to the 'strengthening of respect for human rights and fundamental freedoms. IE shall. Promote understanding, tolerance and friendship among all nations, racial or religious groups, and shall further the activities of the United Nations for the maintenance of peace, (Gi) Parents have a prior right to choose the kind of education that shall be given to their children.

Article 27

Right to Participate in the Cultural Life of Community

(a) Everyone has the right freely tÝ participate in the cultural life of the community, to enjoy the arts and to share in scientific advancement and its benefits.

(i) Everyone has the right to the protectant of the moral and material interests resulting from any scientific, literary or artistic production of which he is the author.

Article 28

Right to a Social Order that Articulates this Document Everyone is entitled to a social and international order in which the rights and freedoms set forth In this Declaration can be fully realized

Article 29_

Community Duties Essential to Free and Full Development

(a) Everyone has duties to the community in which alone the free and full development of his personality is possible.

(ii) In the exercise of his rights and freedoms, everyone shall be subject only to such limitations as are determined by law solely for the purpose of securing due recognition and respect for the rights and freedoms of others and of meeting the just requirements of morality, public order and the general welfare in a democratic society. (ilil) These rights and freedoms may in no case be exercised contrary to thepurposes and principles of the: United Nations.

Article 30

Freedom from State or Personal Interference in the above Rights Nothing in this Declaration may be interpreted as implying for any State, group or person any right to engage in any activity or to perform any act aimed at the destruction of any of the rights and freedoms set forth herein.

*Rights" are things every child should have or be able to do. Ait children have the Same rights. These rights are listed in the Convention on the Rights of the Child. Almost every country has agreed to these rights.

All the rights are connected to catch other, and all ate equally important.. Sometimes, we have to think about rights in terms of what is the best for children in a situation, and what is critical to life and protection from harm. As you grow, you have more responsibility to make choices and exercise your rights.

vi. In the field of Human Resource Development

1. educational institution, maintain and run a boarding house, residential institutions offline education: centres, colleges, counselling centre for UGPG courses, libraries, universities, laboratories, skill developments centres, competition, preparation centres, sports training centres, vocational training centres, research and other institutions for the development and advancement of education and diffusion of knowledge among the public in general for the students’ those connected with.the institutions
2. To identify desirous individuals (First Generation entrepreneurs) and provide them the input wide scientific training programmed and any other suitable industry/ enterprise provide support in preparation on Bankable projects and provide links to banks financial institutions and other nation internationaly funding agency.
3. To promote social progress and better standards of life and activity in Cooperated with the Government of India and other countries to promote Press Media(in All Foris) and appoint press representative to cooperate and deals with all press club of states in India and International.
4. To appoint National and International Press Representative , reporter, Journalist , Correspondent, Camera men, Campus, Editor, Bureau chief to. Captures, shoots, records and report on Human rights, Liberties and social justices, fundamental rights Violations and other reporting which need to be public for Print Media , Electronic Media, News Agency, Radio etc.
5. To create various wings, Departments, cell, Council, units , Committee (National/International/All India level) in the fields of legal, environment, media, youth, women, SC ST, Minority Jail Reforms, RTE, RTI Police reforms, publication, health, film, trade, education, project and planning, technology. labour and culture. These wings will be functioning Independently and globally under the cover

RULES

Rule 1 of the National Public Grievance and Redressal Commission (NPGRC) establishes it as a statutory body with a mandate to address public grievances. As a statutory body, the NPGRC is created and governed by specific legislation which defines its roles and responsibilities.

From a legal perspective:

1. Statutory Authority: The NPGRC is established under statutory provisions, giving it legal authority to operate and perform its functions. These statutes define the commission’s scope, powers, and operational procedures.
2. Functions and Responsibilities: The NPGRC’s primary function is to receive, investigate, and analyze complaints from the public. It is responsible for preparing detailed reports based on its investigations. These reports are then submitted to the relevant government departments for action.
3. Principles of Natural Justice: The commission is obligated to follow principles of natural justice, ensuring fair hearings and due process for complainants. This includes giving all parties an opportunity to present their case and ensuring unbiased decision-making.
4. Legal Framework: The legal framework governing the NPGRC includes the specific statute under which it was established, regulations issued thereunder, and any procedural rules that guide its operations. Its findings and recommendations, while influential, are subject to the compliance of the concerned departments and may not always be enforceable as court orders.

Overall, Rule 1 underscores the statutory nature of the NPGRC, which is crucial for understanding its legal mandate and operational procedures.

Rule 2: Handling of Complaints

1. The National Public Grievance Redressal Commission (NPGRC) shall not admit any complaint that is currently under consideration by a court of law in India.
2. In accordance with Section 14 of the Administrative Tribunals Act, 1985, and Section 18 of the Consumer Protection Act, 2019, the Commission is precluded from entertaining grievances that are subject to judicial review or litigation in any sitting court of India.
3. The Commission’s decision to reject such complaints shall be deemed final, and no further action shall be taken by the NPGRC with respect to the complaint until the court proceedings are concluded.

Rule 3: Submission of Complaints

1. Complaints or cases submitted to the National Public Grievance Redressal Commission (NPGRC) must be officially registered through either Gmail or a registered letter.
2. In accordance with Section 20 of the Right to Information Act, 2005, and Section 12 of the Administrative Tribunals Act, 1985, the NPGRC will only consider complaints that are submitted via these prescribed methods.
3. Complaints submitted through other means will not be entertained by the NPGRC. Complainants should visit the NPGRC office directly for any submissions that do not adhere to the specified formats.
4. The Commission reserves the right to reject any complaints that do not meet these submission requirements.

Rule 4

All complaints must include the complainant’s mobile number and Gmail ID for contact purposes. Failure to provide this information will result in the rejection of the complaint.

Rule 5: Case Processing and Status Monitoring

1. Upon registration of a case with the National Public Grievance Redressal Commission (NPGRC), the case shall be disposed of within a maximum period of two months, in accordance with Section 12 of the Administrative Tribunals Act, 1985 (Act No. 13 of 1985) and Section 35 of the Consumer Protection Act, 2019 (Act No. 35 of 2019).
2. The NPGRC is committed to resolving cases within this two-month time frame, subject to the complexity of the case and any additional documentation or investigation required.
3. Complainants can check the status of their case by visiting the NPGRC website using their unique user ID, as provided under Section 7 of the Right to Information Act, 2005 (Act No. 22 of 2005). The website will offer real-time updates on the progress of the case.
4. It is the responsibility of the complainant to regularly monitor the case status on the NPGRC website. The Commission shall not be held liable for any delays in the complainant’s awareness of case developments if they fail to check their user ID status.
5. The NPGRC reserves the right to extend the two-month disposal period in cases requiring additional investigation or documentation, with proper notification to the complainant, as per Section 11 of the Administrative Tribunals Act, 1985.

Rule 6: Evidence Requirements

1. Evidence Submission:

   To register a complaint with the National Public Grievance Redressal Commission (NPGRC), the complainant must provide strong and substantial evidence supporting their grievance. This evidence must be detailed, credible, and relevant to the complaint. The types of acceptable evidence include, but are not limited to:

   1. Documentary Evidence:Written records, contracts, reports, or other formal documents.
   2. Witness Testimonies: Verifiable statements or affidavits from individuals with direct knowledge of the matter.
   3. Forensic Evidence: Expert analysis or technical data supporting the allegations.

2. Review and Rejection:

   The NPGRC reserves the right to reject any complaint that lacks adequate evidence. The Commission will assess the sufficiency and credibility of the submitted evidence before proceeding with the complaint. If the evidence provided is deemed insufficient or inadequate, the complaint may be dismissed without further investigation.

3. Legal Terms and References:

   1. Strong and Substantial Evidence: As defined by legal standards, this refers to evidence that is not only relevant but also robust enough to support the claims made in the complaint.
   2. Adequate Evidence:Evidence that meets the threshold necessary for the NPGRC to consider the complaint seriously and initiate an investigation.
   3. Dismissal of Complaint:The formal process by which the NPGRC declines to take further action on a complaint due to insufficient evidence.

4. Compliance with Applicable Laws:

   All evidence submitted must comply with relevant legal and regulatory frameworks governing evidence in public grievance redressal processes. This includes adherence to principles of fairness, transparency, and due process.

5. Confidentiality and Data Protection:

   Evidence submitted to the NPGRC is subject to confidentiality provisions as per applicable data protection laws. The complainant must ensure that any sensitive information is handled in accordance with these legal requirements.